Bank Employee

Bank employee qualifications to look for

Bank employees are hands-on with customers, and your future high-performers need financial literacy and customer service skills. They should also have a wealth of banking product knowledge and cash-handling experience.

Keep an eye out for candidates who: 

• Are organized and detail-oriented
• Are educated in Banking, Accounting or a similar field
• Stay up-to-date on the latest industry developments
• Can explain financial matters in clear terms

Experience isn’t your best indicator for an entry-level bank teller. These pros should show interest in the banking industry and have good communication skills. 

For senior-level positions, source your next team-player who demonstrates a deep understanding of investments and bank procedures. They should also be able to navigate customers’ banking needs.

Top tip: Hire candidates willing to grow by making sure their personal career goals align with your company's mission.

Entry-level position bank employee questions 

• What are the pros and cons of different valuation methods?
• What’s the difference between a Current Account Deficit and the Fiscal Deficit?
• Explain the differences between savings and checking accounts.
• What are some of the risks involved in buying or selling a company? How would you recommend mitigating them? 
• What is a Non-Banking Financial Company (NBFC)?
• Walk me through the documents you provide for opening a bank account.
• A customer is upset. How do you handle the situation?
• You’ve got a tough customer issue and the line is backed up. What do you do? 
• Why do you want to join our team? 

Senior-level position bank employee interview questions 

• Will interest rates change over the next six months? How will this affect our business? 
• How do you decide to approve or reject a loan request?
• What’s a smart sector to invest in right now? Why?
• A company is behind on its loan payments. What are the steps you take to resolve the issue? 
• What banking software systems have you used? How comfortable are you with them?
• How did you respond to an ethical dilemma at work? 
• What is your biggest professional success so far? What would you like to achieve?
• Tell me about a time when you made a mistake at work.  How did you handle it?