Front Desk Rep

Front Desk Rep interview questions

Your future high-performing Front Desk Representative will have awesome customer service skills, a problem-solving attitude and a  cheery, pro attitude. 

Top tips: 

• Although some employers prefer a relevant degree for senior positions, it’s usually better to focus on experience and actual competencies over education.
• Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Problem solving interview questions

• How do you create a super welcoming waiting space for guests?
• If you’re on the phone with an important customer and another important customer walks in. What do you do?
• How would you cope if an employee is late for an appointment with a guest? 
• How would you deal with multiple customer complaints?

Role-specific interview questions

• How do you define awesome customer service?
• How do you prioritize tasks?
• What is your POS systems experience?
• How do you calculate revpar?
• How did you accept and distribute deliveries in your previous job?

Behavioral interview questions

• Have you ever had a disagreement with your manager? What happened?
• Have you ever dealt with an angry customer?
• Have you ever dealt with a colleague who was at fault? What happened?
• Tell me about a time you had to make a decision solo. How did you handle it?