Hotel Concierge Job Description

About the Hotel Concierge position

We are seeking an experienced Hotel Concierge to join our company.  You will be stationed at the main entrance desk and will handle customer enquiries.  You will have a charismatic character towards our guests.

Hotel Concierge responsibilities are:

• Greeting customers upon entering
• Assisting customers with queries/complaints
• Making relevant suggestions
• Answering phone calls and making reservations
• Helping to arrange transportation for guests

Hotel Concierge requirements are:

• Experience as a Hotel Concierge
• Excellent customer service skills
• Knowledge of the hospitality industry
• Familiar with MS Office softwares
• Effective communication skills
• High school diploma or BA/BSc in Hospitality٫ Business or a related field is a plus