Sales Associate

Sales Associate interview questions

High-quality candidates are experienced, outgoing and enthusiastic with awesome communication skills. They’ll be quick-thinkers with passion for sales and for your products. Plus, they’ll have great skills in customer service orientation, problem-solving and patience.

Top tip: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Role-specific interview questions

• How would you greet customers as they enter the store?
• Which of our products would you most enjoy selling and why?
• Do you know how to operate a cash register?
• How would you close the store?
• How do you keep calm and motivated in a super busy store?

Behavioral interview questions

• Tell us about a time you provided awesome customer service.
• Have you ever had a conflict with a coworker? What happened?
• Describe a time you dealt with an angry customer. How did you diffuse the tension?

Problem solving interview questions

• What’s the best way to let customers know about temporary discounts?
• How would you respond if a client asked a question about a new product you didn’t know much about?
• What would you do if a customer was upset about a particular product shortage?
• Which retail software have you used?
• What would you do if a customer destroyed a piece of merchandise?
• Walk us through the process of closing a sale with a customer looking for a gift?
• What would you do if you saw a customer stealing?